This Privacy Policy explains what personal information UOE Portal collects from Pakistani players, how it is used, who it is shared with, and what your rights are in relation to that data. We have written it to be as clear and direct as possible rather than relying on legal language that makes it difficult to follow.
UOE Portal is an online gaming platform built for Pakistani players, offering Casino, Live Casino, Sports Betting, Bingo, Game Lobby and a five-tier VIP Programme. All PKR transactions on UOE Portal are processed natively — meaning your funds stay in Pakistani Rupees without conversion steps or overseas processing delays.
This Privacy Policy applies to all personal information collected through the UOE Portal website at uoeportal.app and through any related account management processes including registration, identity verification and payment processing. By creating an account on UOE Portal, you acknowledge that you have read this policy and understand how your data is handled.
When this policy refers to "we", "us" or "UOE Portal", it means the platform and its operating team. When it refers to "you" or "your", it means you as a registered player or visitor to the platform.
The information UOE Portal collects about you falls into a few clear categories. We only collect what is necessary to operate the platform properly — we do not collect data for its own sake.
| Category | Examples | Why We Collect It |
|---|---|---|
| Registration Data | Name, date of birth, email address, phone number, residential address | To create and manage your account |
| Identity Verification | Government-issued ID, proof of address, selfie verification | KYC compliance and withdrawal security |
| Payment Data | JazzCash / Easypaisa account reference, bank account details, transaction history in PKR | Processing deposits and withdrawals |
| Usage Data | Games played, bets placed, session duration, pages visited, device and browser type | Platform improvement and responsible gaming monitoring |
| Communications | Support chat logs, emails sent to us, survey responses | Resolving queries and improving support quality |
| Technical Data | IP address, device identifier, operating system, login timestamps | Security monitoring and fraud prevention |
We do not collect your full card number at any point — payment card interactions go directly through the relevant payment processor. What we retain is a reference or masked identifier for the purpose of linking transactions to your account.
The data UOE Portal holds about you is used for the following purposes. We have kept this list honest rather than padding it with vague categories that are hard to understand.
We do not sell your personal data to third parties. We do not use your data to build advertising profiles for external ad networks.
Because UOE Portal operates entirely in PKR and supports local Pakistani payment methods, payment data handling deserves its own section. When you deposit or withdraw using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is processed through the relevant payment provider's own secure infrastructure. UOE Portal receives a transaction confirmation reference — we do not receive or store your full mobile wallet PIN, bank login credentials or complete card number at any stage.
What UOE Portal retains in relation to payments includes:
This payment history is retained as part of your account record and is used to process withdrawal requests, investigate disputed transactions and comply with financial record-keeping obligations. You can view your full PKR transaction history within your account at any time.
Security note: UOE Portal will never ask you for your JazzCash PIN, Easypaisa PIN, mobile banking password or full card details through chat, email or any other communication channel. If you receive such a request claiming to be from UOE Portal, please contact support immediately.
UOE Portal uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit the site. Cookies help the platform function correctly — for example, keeping you logged in during a session — and also help us understand how the platform is being used so that we can improve it.
The types of cookies UOE Portal uses are:
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using UOE Portal, though some optional features or personalisation may be reduced.
UOE Portal does not sell your personal data to any third party. We share your data only in the following circumstances, and only to the extent necessary for the specific purpose:
All third parties with whom UOE Portal shares personal data are required to handle that data securely and in line with applicable data protection standards. We do not transfer your data to parties outside of our operational requirements without your knowledge.
UOE Portal retains your personal data for as long as your account is active and for a reasonable period after closure. Financial transaction records in PKR are retained for a standard period in line with accounting and audit requirements — typically several years from the date of the transaction. This is standard practice for any platform handling financial transactions.
Identity verification documents are retained for the period required to satisfy our KYC obligations and are securely deleted once that period has passed. Usage data and analytics information is retained in aggregated or anonymised form after it is no longer needed in its original state.
If you request account closure, UOE Portal will cease active processing of your data for gaming and marketing purposes. However, certain categories of records — particularly financial transaction history and identity verification records — will be retained for the required period before deletion. You will be informed of the applicable retention timeline when you request account closure.
UOE Portal takes the security of your personal and financial data seriously. The platform uses industry-standard encryption for data in transit and at rest. Access to personal data within UOE Portal's systems is restricted to team members who need it to perform their role — access is logged and reviewed regularly.
Your account is protected by your password and, where enabled, two-factor authentication. We strongly recommend using a unique, strong password for your UOE Portal account and enabling any additional security options available in your account settings. UOE Portal's support team will never ask for your password.
No system connected to the internet is completely immune to security incidents. In the event of a data breach that affects your personal information, UOE Portal will notify affected players and take appropriate action to contain and remediate the incident as quickly as possible.
All PKR payment transactions pass through encrypted, secure channels. UOE Portal does not store full payment credentials on its own servers.
You have a number of rights in relation to the personal data UOE Portal holds about you. The rights available to you and how to exercise them are listed below.
You can request a copy of the personal data UOE Portal holds about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
If any personal data we hold about you is inaccurate or out of date, you can request a correction. Some corrections may require you to submit updated identity documents.
You may request deletion of your personal data. Note that certain records — particularly financial transaction history — must be retained for the required period before deletion is possible.
You can object to your data being used for marketing purposes at any time. Objecting to essential processing required to operate your account may result in account closure.
You can request your personal data in a structured, machine-readable format to transfer to another service where applicable.
In certain circumstances you may request that we limit how your data is used while a query or dispute is being resolved.
To exercise any of these rights, contact UOE Portal support via the details in Section 13. We will respond within a reasonable timeframe. Some requests may require identity verification before they can be processed — this is to protect your data from being accessed or deleted by someone other than you.
UOE Portal is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration requires you to confirm your age and UOE Portal conducts age verification as part of the KYC process.
If we become aware that personal data has been collected from a person under 18, we will immediately close the relevant account and delete the associated data. If you believe a minor has created an account on UOE Portal, please contact our support team without delay.
18+ only. UOE Portal is an adult gaming platform. We take underage access seriously and act on it immediately when identified.
UOE Portal may send you promotional communications about Casino offers, Live Casino events, Sports Betting promotions, PSL and Cricket seasonal bonuses, VIP Programme updates and other platform news — but only if you have opted in to receive these when registering or through your account settings at a later date.
You can opt out of marketing communications at any time in the following ways:
Opting out of marketing will not affect operational communications — you will still receive account-related notifications such as deposit confirmations, withdrawal updates, password reset emails and security alerts. These are not marketing messages and are required for account management.
UOE Portal may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable data protection standards. When material changes are made, we will notify registered players through the platform and by email where applicable. The updated policy will be published on this page with a revised "Last updated" date.
We encourage you to review this policy periodically so that you are aware of how your data is being handled. Continued use of UOE Portal after a policy update constitutes acceptance of the revised version. If you have concerns about a specific change, please contact our support team before the change takes effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how UOE Portal handles your personal information, please contact our support team. We are available around the clock and will handle data-related requests with care and within a reasonable response window.
You can reach us at: [email protected]
When contacting us about a data rights request, please include your registered email address and a brief description of your request so that we can locate your account and respond efficiently. For security reasons, we may ask you to verify your identity before processing certain requests.
Visit Our FAQ PageHere is how UOE Portal puts its privacy commitments into practice — not just on paper but in the way the platform is built and operated for Pakistani players.
Every PKR deposit and withdrawal — whether through JazzCash, Easypaisa, Raast or bank transfer — passes through encrypted, secure channels. UOE Portal never stores your full payment credentials on its own servers.
Identity verification exists to make sure only you can withdraw from your account. UOE Portal's KYC process is completed once and covers all future withdrawals — you do not need to re-verify each time you cash out PKR.
UOE Portal does not sell your personal information to advertisers, data brokers or any other third party. Data shared with partners — such as payment processors and game providers — is shared only to the extent needed to deliver the service.
Promotional emails about Casino bonuses, PSL offers and VIP rewards are sent only to players who have opted in. Opting out is a single step in your account settings or through any marketing email's unsubscribe link.
Access, correct, delete or export your data — all of these rights are available to UOE Portal players and can be exercised by contacting support. We respond to data rights requests within a reasonable timeframe without unnecessary delays.
Usage data collected on UOE Portal is not just for analytics — it actively supports responsible gaming. Unusual patterns in gameplay or deposit behaviour can trigger a proactive check-in from our team to make sure everything is fine.
UOE Portal is committed to giving you genuine control over your personal data. If at any point you want to know what we hold, correct something, opt out of marketing or close your account, just reach out to our support team. We will handle it promptly and without unnecessary hurdles.
For more on how we approach responsible gaming — including deposit limits, session tools and self-exclusion — visit the Responsible Gaming page.
Register a free account and start enjoying Casino, Live Casino, Sports Betting, Bingo and the Game Lobby — all in PKR, with JazzCash, Easypaisa and Raast support, and a privacy approach you can read and understand.